Legal
SMS Messaging Terms
Effective date: 2026-08-11
These terms describe the text message (SMS) program operated by Valencia Medical & Research Center. They apply only to text messages; they are not the general terms of service of the clinic.
What we send
If you give us your mobile number, we may send you text messages for these purposes only:
- One-time passcodes so you can sign in to your patient portal.
- Reminders about appointments you have already booked with us.
We do not send marketing or promotional text messages through this program.
How you opt in
You opt in by entering your own mobile number on our website and requesting the message — for example, by choosing the Phone option on the sign-in page and tapping “Send code”, or by giving your number when you book an appointment. We never add a number that the patient did not provide.
Message frequency
Message frequency varies and depends on your activity. Passcodes are sent only when you request one. Appointment reminders are sent only for appointments you have booked.
Cost
Message and data rates may apply. We do not charge you for these messages; your mobile carrier may.
How to stop messages
Reply STOP to any message to stop receiving text messages. You will get one final message confirming that you have been unsubscribed, and we will not text you again unless you opt in once more. Opting out of text messages does not remove you from your care at the clinic, and you can still sign in to the portal by email or with Google.
How to get help
Reply HELP to any message for assistance, or contact us using the details below.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by your carrier, your device, or your coverage.
Your privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your number is shared only with the messaging provider that delivers the message on our behalf. For everything else, see our Privacy Policy.
Contact us
If you have questions about this text message program, contact us:
Valencia Medical & Research Center
901 SW 87th Ave, Suite A
Miami, FL 33174
Phone: 786-717-6690
Email: info@valenciamedresearch.com
These terms cover text messages only. They do not replace our Privacy Policy or our HIPAA Notice of Privacy Practices.
